Thank you for choosing to shop at Morzze.com, the website owned and operated by Anupam Retail Limited. We are dedicated to providing you with a delightful shopping experience. To ensure clarity and transparency, we have outlined our Return and Exchange Policy below.
1. Returns and Exchanges Eligibility
1.1. Non-Personalized Products:
We gladly accept returns and exchanges for non-personalized products if you are not entirely satisfied with your purchase. To be eligible for a return or exchange, please ensure the following conditions are met:
- The product must be in its original condition, unopened, unused, and in its original packaging.
- The product is purchased from Morzze.com only.
- The return or exchange request must be initiated within 3 days of receiving the product.
- Proof of purchase, such as the order number and purchase receipt, must be provided.
1.2. Personalized Products:
Due to the customized nature of personalized products, we can only accept returns or exchanges for these items if there is a defect or error in the personalization. In such cases, please contact our customer support team for assistance.
2. Return and Exchange Process
2.1. Initiate a Return or Exchange Request:
To request a return or exchange for eligible products, please follow these steps:
Contact our customer support team at info@morzze.com or call us at 1800 11 0123. Provide details of your purchase, including the order number and the reason for your return or exchange request.
2.2. Return Authorization:
After receiving your return or exchange request, we will provide you with detailed instructions on how to return the product. Please package the product securely and include a copy of the purchase receipt.
2.3. Inspection and Processing:
Once we receive the returned product, our team will carefully inspect it to ensure it meets the eligibility criteria. If the product is in acceptable condition, we will proceed with the return or exchange process.
2.4. Refund or Exchange:
You may choose between a refund or an exchange for an eligible product. Refunds will be processed using the original payment method used for the purchase. Please allow 10 business days for the refund to be credited to your account. Exchanges will be shipped to you free of charge.
3. Non-Returnable Items
The following items are non-returnable:
- Personalized products (unless there is a defect or error)
- Gift cards or vouchers
- Products that have been used or damaged
- Products returned after the specified return and exchange period
4. Return Shipping Costs
Return shipping costs are generally the responsibility of the customer, except when the return is due to a defect or error on our part. If you are returning a product due to a defect or error, please contact our customer support team for assistance with return shipping arrangements.
5. Contact Us
If you have any questions or need further assistance regarding our return and exchange policy, please do not hesitate to contact us at:
Anupam Retail Limited
Email: info@morzze.com
Helpline: 1800 11 0123
By shopping at Morzze.com, you acknowledge that you have read and understood this Return & Exchange Policy and agree to its terms and conditions. If you do not agree with any aspect of this policy, please refrain from making purchases on our website.